Privacy Policy

  1. General
    1. On Device Research Limited (‘ODR’ or ‘we’) operate and manage the surveys which are made available to you via the www.ondeviceresearch.com or www.on-device.com websites and the ansr.io programme and mobile versions of them, the On Device Research survey app or other survey portals (the ‘Sites’).
    2. ODR are committed to protecting and respecting your privacy. ODR is registered with the Information Commissioner’s office and our registration number is ZA040460.
    3. This policy (together with our Terms of Use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By using the Sites and/ or submitting information to us you consent to our processing your information in accordance with this policy.
  2. Information We May Collect From You
    1. We may collect and process the following data about you:
      1. Information that you provide to us when you register to use the Sites, when you complete surveys or fill in forms on the Sites including your name, username, address, photos, mobile number and email address, and any profile information (such as age, gender, country of residence) that you provide;
      2. Information that we collect about you when you visit the Sites, including the Internet protocol (IP) address used to connect your device to the Internet, location data (where activated and you have agreed this on your device), your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, screen size and device manufacturer, Identification for Advertising (AAID or IDFA), Play I.D. and Mobile Identification Number and other device identifiers, and details of your visits to the Sites including traffic data and other communications data;
      3. Information we receive from other sources including our business partners, sub- contractors in technical, payment and delivery services, advertising and affiliate networks, analytics providers, and search information providers;
      4. if you contact us, we may keep a record of that correspondence.
      5. If you wish to unsubscribe from being contacted by On Device Research, please click here
  3. We may collect information about the digital advertising you view:
    1. Cookies, advertising ID’s (AAID or IDFA) and other similar data may be collected via a tracking pixel for the advertising you view on digital devices. It is possible to opt-out of this form of data collection by resetting your Advertising IDs (AAID / IDFA; iOS users can view how to Limit Ad Tracking here and Android users can Opt Out of Interest-Based Ads here.
    2. When collecting this data we adhere to the policies and best practice of the Internet Advertising Bureau (IAB), of which we are members.
  4. Cookies
    1. We may also obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your device. A cookie is a text-only string of data that is entered into the cookie file or ‘memory’ of the browser on your device. It will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. Cookies help us to improve the Sites and to deliver a better and more personalised service. They enable us:
      1. to estimate our audience size and usage pattern; and
      2. to recognise you when you return to the Sites.
    2. We set the following cookies when you visit the Sites:
      Google Analytics _utma _utmb _utmc _utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
      JSESSIONID   A session token is a unique identifier, usually in the form of a hash generated by a hash function that is generated and sent from a server to a client to identify the current interaction session.
      NREUM   This cookie is only created in browsers that do not support the Web Timing API. Stored as a hash. The document location is used with the referring page URL to validate that the start time refers to the page that was previously being viewed or refreshed (to avoid using an invalid start time from a different navigation).
      NRAGENT   This cookie is only created when a token is handed out to an end user by the New Relic server.
      End user metrics are communicated to New Relic servers via a JSONP request from the browser (script retrieval). The returned JavaScript contains a call to set the token identifier which is written to the cookie on the next navigation - when the page unloads. This achieves a cross domain communication between New Relic servers and the New Relic agent.
      This cookie is used to communicate between the New Relic server aggregating end user metrics and the agent(s) running in the associated web application. A token is used to identify and correlate application tier transaction traces with corresponding browser traces
    3. In addition to cookie files, we may also use HTML 5 client side storage, Adobe Flash local shared objects and other methods for identifying and personalising the Sites.
    4. All browser technologies enable you to manage the cookies in the cookie folder of your browser. This means that you can either delete cookies from your cookie folder once you have finished your visit at the Sites or you can set your preferences with regard to the use of cookies before you begin surfing our website. Please note that deleting or rejecting cookies may affect your user experience of our website for example you may be asked to re-enter some information e.g. your name and password to use some pages.
    5. Advertisements on the Sites may be provided by another organisation. Our advertising partners may serve ads that they believe are most likely to be of interest to you, based on information about your visit to this and other websites (this information is anonymous in that it does not include your name, street address, e-mail address or telephone number). In order to do this, our advertising partner may need to place a cookie on your device. For more information about this type of online behavioural advertising, about cookies, and about how to turn this feature off, please visit www.allaboutcookies.org .
  5. Where We Store Your Personal Data
    1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of any order for goods or services, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
    2. All information you provide to us is stored on our secure servers. Any payment transactions will also be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  6. Uses Made of the Information
    1. We use your information:
      1. to provide you with any incentives which at the discretion of ODR or the applicable client of ODR, you may receive in exchange for you completing our surveys;
      2. to provide you with information, products or services which we feel may interest you;
      3. to analyse the effectiveness of, and to improve, our surveys;
      4. to ensure that content from the Sites is presented in the most effective manner for you and for your device;
      5. to carry out our obligations arising from any contracts entered into between you and us;
      6. to allow you to participate in interactive features of our service, when you choose to do so;
      7. to notify you about changes to the Sites.
      8. to target advertising inviting you to take a survey.
    2. We may also use your data, or permit our clients or selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, SMS or telephone.
    3. Where your data is used to provide you with information about goods and services which may be of interest to you, we (or the selected third party) will contact you by electronic means.
    4. We do not disclose information about identifiable individuals to our clients, advertisers and advertising networks, but we may provide them with aggregate information about our users. We may also use such aggregate information to help our clients, advertisers and advertising networks reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our clients’, advertisers’ and advertising networks’ wishes by displaying their advertisement to that target audience.
  7. Disclosure of Your Information
    1. We may disclose your personal information to:
      1. our clients including clients outside of the European Economic Area for the purpose of communicating the results of our clients’ surveys and analysing the effectiveness of, and improving, our clients’ surveys;
      2. any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
    2. Information about our clients, users, surveys and Sites is a business asset of On Device Research Ltd. Therefore, we may also disclose your personal information to third parties:
      1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
      2. if On Device Research Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers, users and respondents will be one of the transferred assets.
    3. We may also disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of On Device Research Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  8. Your Rights
    1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can also exercise the right at any time by contacting us at
    2. The Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
  9. Visitors Under the Age of Majority
    1. We do not intentionally collect, and prohibit survey creators from collecting, personally identifiable information online from a child under the age of majority in his or her place of residence. The Sites and services are not directed at children. Users under the age of majority in their place of residence should not use the Sites or services.
  10. Access to Information
    1. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. If you would like a copy of some or all of your personal information please email privacy@ondeviceresearch.com or write to us at On Device Research Limited, 99 College Place, London, United Kingdom, NW1 0DR. Any access request may be subject to a fee of £10 towards our costs in providing you with details of the information we hold about you.
  11. Changes to our Privacy Policy
    1. Due to the rapidly evolving technologies and capabilities on the internet we may need to change our privacy policy over time.
    2. We may revise these terms of use at any time for security, legal, best practice or regulatory reasons by amending this page.
    3. We will not use this right to make substantial changes to the terms to your detriment without giving you a chance to agree.
    4. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you, however data taken before any changes will not be affected without your individual permission.
  12. Contact
    1. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to
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